Service Level Agreement

This Service Level Agreement governs the use of the Services under the terms of the Master Service Agreement (the “Agreement”) between Evolve Computers Ltd. (“Evolve Computers”) and You and is incorporated into the Agreement by reference. This Service Level Agreement applies separately to each of Your Accounts. Evolve Computers may update, amend, modify or supplement this Service Level Agreement from time to time. A current copy of this Service Level Agreement is located at https://evolvecomputers.co.uk/terms-and-conditions.

Capitalised terms used herein but not otherwise defined will have their respective meanings set forth in the Agreement. In the event of any conflict between this Service Level Agreement and the Agreement, the Agreement will govern.

Service Availability* Amount of the refund as a percentage of monthly fee for affected Service*
99.0% to 99.999% 3% of the End User’s monthly fee credited
98.0% to 98.99% 5% of the End User’s monthly fee credited
95.0% to 97.99% 10% of the End User’s monthly fee credited
90.0% to 94.9% 25% of the End User’s monthly fee credited
89.9% or below 2.5% of the End User’s monthly fee credited for every 1% of lost Service
Availability up to the credit limit set out in section 4.1
Amount of Exchange Data that Evolve Computers was not able to restore Recovery Credit
Less than 24 hours of Exchange Data 25% of monthly fee
24 hours to 48 hours of Exchange Data 50% of monthly fee
More than 48 hours of Exchange Data 100% of monthly fee