A Responsive and Friendly Helpdesk
Our Microsoft accredited technicians are available to help all your staff by telephone and e-mail, from 8am to 6pm, Monday to Friday.
We pride ourselves on our responsiveness to our customers’ needs. We want to make sure that when you call you get through to someone that has the knowledge to help you there and then. We call this our Talk-to-a-Technician pledge and we measure it every month.
Our technicians have a wide variety of accreditations and we make continuing technical and career development a part of their annual targets. This ensures their competence and keeps them motivated.
We also want you to think of us as your first point of contact for anything technical. We welcome your calls, take responsibility for your issues and see them through to completion. Often this means letting you get on with your work while we chase a 3rd party such as your ISP, a hardware manufacturer, or the support team that look after your key business software.